Flintvale Care

care homes Birmingham, nursing home Kings Norton

Flintvale : Home / The Green Nursing Home / Statement of purpose

Statement of purpose

Residents’ Rights

We place the rights of our residents at the pinnacle of our philosophy of care. We aim to further these rights in every aspect of the environment, and in the services that we provide, to encourage our service users to exercise their rights to the full.


We recognise that life in a communal setting and the need to accept help with personal tasks and inherently invasive of a resident’s ability to enjoy the pleasure of being undisturbed and having time alone.  We therefore endeavor to maintain as much as privacy as possible for our service users in the following ways.

Providing help in personal or intimate situations in as discreet a way as possible.

Helping residents to furnish and equip their rooms in their own style and to use them as much as they wish for leisure, meals and entertaining.

Offering a range of locations around the home for residents to be alone or with selected others.

Providing a lock on our residents’ personal storage space, bedrooms and other rooms in which residents need at times to be uninterrupted.

Guaranteeing residents’ privacy when using the telephone, opening and reading post and communicating with friends, relatives or advisors.

Ensuring the confidentiality of information the home holds about residents.


Disabilities quickly undermine dignity, so we try to preserve respect for our service users’ intrinsic value in the following ways.

Treating each resident as a special and valued individual.

Helping residents to present themselves to others as they would wish through their own clothing, their personal appearance and their behaviour in public.

Offering a range of activities which enables each resident to express themselves as a unique individual.

Tackling the stigma from which our residents may suffer through age, disability or status.

Compensating for the effects of disabilities which residents may experience on their communication, physical functioning, mobility or appearance.


We are aware that our service users have given up a good deal of their independence in entering a group living situation. We regard it as all the more important to foster our service users’ remaining opportunities to think and act without reference to another person in the following ways.

Providing as tactfully as possible human or technical assistance when it is needed.

Maximising the abilities our resident retain for self-care, for independent interaction with others, and for carrying out the tasks of daily living unaided.

Helping residents take reasonable and fully thought-out risks.

Promoting possibilities for residents to establish and retain contacts beyond the home.

Using any form of restraint on residents only in situations of urgency when it is essential for their own safety or the safety of others.

Encouraging residents to access and contribute to the records of their own care.