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Service user guide

care home BirminghamOur service user guide is a booklet that outlines the complete service provided by Highbury Nursing Home. The booklet is designed to confirm how we approach the provision of care, and respect personal dignity and freedom of choice.

Our service user guide represents out firm commitment to do everything we can to ensure we make this home your home.

We encourage residents to read the service guide carefully and share the contents with their relatives.  If a resident feels we are not meeting our responsibilities, we ask that concerns are brought to the attention of the home manager.


Also please feel free to tell us about any ideas you have that may benefit the home or the residents as a whole.  Our success lies in your satisfaction.

Click here to request a copy of our service user guide